Shipping & Handling Policy
SEROVERA® utilizes and provides an array of shipping carriers for you to choose from. We offer shipping with the following freight carriers:
Domestic Shipping Methods
- REGULAR GROUND - $8.50 - Delivery time for North America is 3 to 5 business days*
- UPS Next Day - $35.95 - Delivery time next day. Orders placed Sat/Sun will be shipped Monday
- 2nd Day Air - $24.95 - Orders placed Sat/Sun will be shipped Monday
*Delivery is via US Postal Service and delivery times are not guaranteed
*Orders being shipped to FPO, APO, and P.O. Boxes are ONLY delivered via US Postal Service
International Shipping Methods
- Canada - $30.00
- International - $30.00 - All orders are Express Mail Delivery and delivery time is typically 5 business days, but may take longer depending on location, local post and Customs
- Note: Do to Customs regulations abroad, we are not responsible for packages that are kept, withheld, discarded, or destroyed. No refunds will be issued.
Damaged Shipments
We make every effort to safely secure and ship all packages, but we understand that sometimes merchandise can be damaged during the shipping process. Merchandise damaged during shipping should be reported to us within 24 hours of receipt. We will contact the shipping company for visual inspection of the merchandise and box. We will then issue you credit for the amount of any confirmed damaged merchandise. This requires a joint effort on both parties (you and us), therefore, please inspect the package upon receipt for damage. If it's not reported at time of shipment, it makes it very difficult to prove otherwise.
Back Orders
We regularly stock every item we carry. Although every attempt is made to maintain inventory of each product we carry, occasionally we may run out of certain products. In this event, we will give you an estimated time of availability and give you the choice of canceling the out-of-stock items, holding off shipment of your entire order until the product is available, or receiving a partial shipment of the in-stock items first and the out-of-stock items when they are available. No additional shipping charges will be incurred by the customer for these partial shipments.
Refused Shipments
Packages that have been shipped and refused, will not be issued a refund. Do to Customs regulations abroad, we are not responsible for packages that are kept, withheld, discarded, or destroyed. No refunds will be issued.
