Refund policy

CUSTOMER SATISFACTION

At Serorovera/Teamtrade Inc., our primary focus is ensuring customer satisfaction. Each product we offer is meticulously crafted in the USA, produced within an FDA-registered laboratory, and subject to thorough inspection before leaving our warehouse.

We exclusively accept refunds for unopened bottles within 90 days of receiving your package. For all opened returns, a restocking fee of 25% will be applied. In the event of dissatisfaction with your purchase, please follow the straightforward return process outlined below:

RETURN PROCESS:

1. Obtain a Return Authorization Number by contacting us at:
- Toll-Free: 1 (877) 737-6267
- International: (954) 288-8399

2. Record the assigned Return Authorization Number on the original invoice.

3. Ensure the return is sent with Signature Confirmation – a prerequisite for securing a refund.

Mail the Product to:

SEROVERA c/o Returns Department
6750 N. Andrews Ave, Suite 200,
Fort Lauderdale, FL 33309.

Your satisfaction is of utmost importance to us, and we are dedicated to facilitating a seamless return process for you.